To the PUERTO PALACE HOTEL. Our intention is to provide you with the highest level of personal service by anticipating your needs as much as possible. We hope you enjoy our hotel and all that our beautiful island of Tenerife has to offer.

Thank you

SERVICES AND INFORMATION

RECEPTION:
Please dial extension 9, our team is happy to help you and answer your questions.

PHONE:
To access an outside line, dial 0.

WIFI:
Free WIFI Internet throughout the hotel.
Please contact reception for the access code.

SAFE:
The hotel will not be responsible for valuables that are not protected in the safe. Please ask reception to access the safe in your room. The hotel assumes no responsibility for lost items.

REFRIGERATOR IN THE ROOM / MINI BAR:
If you would like minibar service, please contact Reception.

TV:
Satellite TV in the room in 5 languages.

AIR-CONDITIONING:
It only works with the terrace door closed.

WAKE UP CALL SERVICE:
Contact Reception at ext. 9 for personal wake-up calls.

RESTAURANT:
Breakfast 07:30 - 10:30 hrs.
Dinner (winter) 6:30 p.m. - 9:30 p.m.
Dinner (summer) 7:00 p.m. - 10:00 p.m.

BAR:
Open from 09:00 - 24:00 hrs.
Happy Hour 5:00 p.m. - 6:00 p.m.
Lunch Menu 12:00 - 16:00 has. (Not included for half board)

EXCURSIONS
They can be reserved at Reception.

BAZAAR/GIFT STORE:
Open from 09:00 - 13:00 / 13:30 - 17:00.

Newspapers, souvenirs, cosmetics, clothing, pool towels, tickets to Loro Parque and Siam park.

NATURALIST SPACE:
Rooftop solarium with pool and jacuzzi - Terrace on the 4th floor (adults only).

GYM:
(Paid) Open Monday to Friday and Saturday mornings.

MASSAGE SERVICES:
By appointment only. Please contact Reception at ext, 9.

FREE TRANSPORTATION SERVICE:
To the center of Puerto de la Cruz, available from Monday to Friday and Saturday mornings. Consult Reception for scheduled times.

CAR RENTAL:
Check at the hotel lobby desk.

CHECKOUT:
Departure time from the Hotel at 12:00 hrs.